When a consumer is buying a product they expect to speak to a pleasant person on the phone, get competitive pricing and have their product shipped in a timely fashion. Offering those attributes as a vendor will promise you more satisfied long term customers. As an ISO 9001 certified company we must, not only comply to those standards, but continuously improve in order to satisfy our 3rd party auditor when they come to inspect our processes and procedures.
ISO 9001 Certified – Any organization certified as ISO9001 must give the best customer service. Even when a customer calls screaming for product, or when something went wrong with a shipment, we must follow the order through to the end even if it means losing money. ISO9001 companies strive for the best customer service because they understand that word of mouth can make or break your entire company.
Value Added Services – We mainly distribute electrical wire and cable products throughout the USA but we also offer value added services. We cut, strip, terminate, solder, twist and stripe hook up wire and also manufacture cable assemblies to specification. Again, as an ISO 9001 company we must adhere to the upmost of standards that continuously improve our services department. If it’s not getting better it’s probably getting worse. There are always new standards and certifications needed to supply material to companies like General Electric.
Accepting Returns – People make mistakes, plain and simple. Whether it’s the supplier or the customer doesn’t matter, getting the correct product to the customer as quick as possible is what matters. Figuring out the root cause of the entire situation can be reverse engineered later and documented for further quality objectives.
Drop Shipping – As a company that resides in New Hampshire and ships across the country, we must find faster ways of getting products to our customers. Therefore, if you place an order from CA we might drop ship it from our CA manufacturer if it meets the minimum order quantity.
Customer Service – Many companies state how great their customer service is but how do you really know? Well if you have time to do some research you can look at the BBB rating, customer reviews and possibly eBay as well. WesBell currently has an A+ with the BBB and a 99.8% positive customer feedback rating with eBay.
We answer every phone and educate those who need help with their electrical wire or cable purchase. We know about the environmental conditions that wire can or cannot handle which helps our customers choose the correct wire or cable without over spending for their particular application.
WesBell Electronics Inc